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Update: CURRENTLY WE ARE UNABLE TO DELIVER TO THE REPUBLIC OF IRELAND

Help & Contact

Please select the subject below and click for more information.
  • Are there are hidden delivery costs due to Brexit?

    We are a UK based company shipping goods into Ireland.

    Business to Consumer Customers (B2C/Home)

    At the moment we are only able to process orders going to B2B customers. If you can submit a valid VAT number and EORI number we are able to process your order – please read ‘Business to Business Customers (B2B) for more information. We hope in the near future to be able to offer our services to our B2C/Home customers. This page is regularly updated.

    Business to Business (B2B)

    The delivery of your product will be Delivery Duty Paid (DDP). This means that there are no hidden fees! VAT is chargeable on all orders and we will arrange Customs clearance on your behalf. Any questions on this please call our Customer Service Team on 00441279 460460

  • Can I collect my order?

    We operate warehouses from a number of locations in the UK & Europe. Where your order is stocked and dispatched from will depend on a number of factors including amongst other things, our stock levels, your location and type of delivery service. Please call us on 01279 460460 to place your order and we will advise whether collection is possible.

  • An item is missing from my order

    We may have sent your items in separate parcels so please check the items have not already been delivered. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything. If an item is missing, please email help@displaysense.co.uk with the order number and the missing item's name and number and we will resolve the issue for you as quickly as we can.

  • Do I have to create an account to shop with you?

    Yes, we do not offer a guest checkout. Remember it is free to do and enables you to shop easily without having to enter your details each time. Also, your Displaysense account offers regular newsletters and you're able to take advantage of the exclusive discounts and promos on site.

  • I'm having trouble signing in to my account

    Your username will be the email address used when you placed your order. If you have forgotten your password simply reset it by clicking the 'Forgotten Password' button. We will then email a link for you to create a new password. Still having a problem? Email help@displaysense.co.uk for further assistance.

  • Can I sign up for your Displaysense newsletter?

    Yes you can and it’s really easy to do! There are two ways to register for the newsletter: When creating an account, there will be a tick button to either opt in or out out of our newsletter. Alternatively, scroll to the bottom of our homepage where you will see a subscription box to enter your email address.

  • What payment methods do you have available?

    We take most major credit/debit cards as well as American Express via PayPal for online orders only. You are also able to pay by BACS/CHAPS. Please request a Pro Forma invoice from us if you are not paying via credit or debit card. Please note: Goods can only be dispatched once payment has cleared.

  • How do I use PayPal to pay for my order?

    To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free. After entering your contact and address details within the checkout page, simply select PayPal as a payment method and click to proceed, you will then be redirected to the PayPal website to complete payment

  • When will I be charged?

    If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

     
  • My payment has been declined

    In the first instance, please double check you have entered your details correctly. Thereafter, some card issuers can put restrictions on higher-value payments or payments outside your normal spending patterns. Please check with your card issuer that your card hasn’t been blocked and then try again or contact our Customer Service Team.

  • Do you offer credit accounts?

    We can offer credit accounts to customers that have been ordering from us on a regular basis for at least 3 months. Please contact us for a credit application form.

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